Warranty Policy

Last Updated: June 2026

Introduction

At Samiyah Sanitary Ware, we are committed to providing high-quality ceramic sanitary ware products that meet international standards. This Warranty Policy explains our quality commitment, warranty coverage, and claim procedures for customers worldwide.

1. Warranty Coverage

We warrant that our products are manufactured in accordance with agreed specifications and undergo strict quality control before shipment.

This warranty covers manufacturing defects resulting from material or workmanship issues under normal use and proper installation.

The warranty does not cover normal wear and tear or damage caused by improper handling or installation.

2. Exclusions

This warranty does not apply to defects or damage resulting from:

• Improper installation

• Incorrect use or misuse

• Accidental damage

• Unauthorized modifications

• Improper storage or transportation after delivery

• Natural disasters or force majeure events

• Damage caused by third-party installation or maintenance

3. Inspection Before Installation

Customers are advised to inspect all products immediately upon receipt.

Products should be checked for:

• Quantity

• Model specifications

• Surface condition

• Visible damage

• Packaging condition

Products should not be installed before inspection.

Claims related to visible defects after installation may not be accepted.

4. Claim Procedure

If you discover a quality issue, please contact our sales team as soon as possible and provide:

• Purchase Order Number

• Product Model

• Quantity Affected

• Clear Photos or Videos

• Detailed Description of the Issue

Providing complete information will help us evaluate the case efficiently.

5. Resolution

After reviewing the claim, Samiyah Sanitary Ware may provide one or more of the following solutions, depending on the specific circumstances:

• Replacement parts

• Product replacement

• Credit for future orders

• Other mutually agreed commercial solutions

Each case will be reviewed individually based on supporting evidence and contractual agreements.

6. Limitation of Warranty

This warranty applies only to manufacturing-related defects.

It does not extend to indirect losses, project delays, labor costs, installation costs, or consequential damages unless otherwise agreed in writing.

7. Contact Us

For warranty support or quality-related inquiries, please contact:

Samiyah Sanitary Ware

Email: info@samiyahsanitaryware.com

Website: www.samiyahsanitaryware.com

Our team will respond promptly and work with you to achieve a fair and practical solution.