Shipping & Delivery Policy

Last Updated: July 2026

1. General Information

Samiyah Sanitaryware supplies bathroom and kitchen products to distributors, wholesalers, contractors, developers, hotels, and project buyers worldwide. All shipments are arranged according to the confirmed Proforma Invoice (PI), Sales Contract, or Purchase Order.

2. Order Processing

• Production begins after order confirmation and receipt of the agreed deposit.

• Production time depends on product type, quantity, and customization requirements.

• Estimated lead times will be confirmed before production starts.

3. Shipping Methods

We support international shipping through:

• Ocean Freight (FCL & LCL)

• Air Freight

• Express Courier (for samples and small orders)

Shipping methods are selected based on customer requirements and destination.

4. Delivery Terms

Delivery terms are determined according to the agreed Incoterms® and may include:

• EXW (Ex Works)

• FOB (Free On Board)

• CFR (Cost and Freight)

• CIF (Cost, Insurance and Freight)

• DDP (Delivered Duty Paid, where available)

The agreed shipping term will be specified in the Sales Contract or Proforma Invoice.

5. Shipping Documents

The following documents may be provided depending on customer requirements:

• Commercial Invoice

• Packing List

• Bill of Lading or Air Waybill

• Certificate of Origin (if applicable)

• Inspection Reports (if requested)

• Other export documents required by the destination country

6. Inspection Before Shipment

All products undergo quality inspection before shipment to ensure they meet our quality standards and customer requirements.

7. Delivery Time

Estimated delivery times vary depending on production schedules, shipping methods, customs clearance, weather conditions, and destination. Delivery dates are estimates and are not guaranteed.

8. Customs & Import Duties

Customers are responsible for any import duties, taxes, customs clearance fees, or local government charges unless otherwise agreed in writing.

9. Damaged or Lost Shipments

Customers should inspect all goods immediately upon arrival. Any visible damage or shortages should be reported within 7 days after receipt, together with photographs and supporting documentation. We will work with the shipping company to resolve the issue as quickly as possible.

10. Contact Us

For shipping inquiries, order tracking, or logistics assistance, please contact us.

Email: info@samiyahsanitaryware.com

Website: https://www.samiyahsanitaryware.com